If you have any ad-hoc messages that you would like to send which doesn’t fall into any of our predefined categories, you can do so by composing an ‘Other’. You can choose to send this ad-hoc message via either email or SMS. This article is a guide to the former. Click here to find out how to send an SMS.

First, always make sure that you are within the correct Event Workspace. You can check by looking at your event name in the Event Menu. Head over to the Communication Channel Control Panel by clicking Event Solutions > Communication Channel in your Event Menu. 

You can only start composing emails after setting up your communication channel!

Step 1. Adding & Managing Invitees/Attendees

Before composing your email, make sure that you have the correct Invitees and/or Attendees listed under their respective lists. You can do so by clicking the ‘Manage Invitees’ or the ‘Manage Attendees’ widgets under Manage. Find out how to add and manage Invitees and Attendees.  

Once everything is in order, head back to the Communication Channel Control Panel. Then, click on the ‘Other’ widget to compose your letter. You will be asked to choose between sending an email or an SMS, click ‘Email’ to proceed.   

Step 2. Selecting Recipients

Under ‘Send To’, select who you want this email to be sent to. You can send it to different groups of people such as All Invitees, All Pending Invitees, All Attendees, or All Checked-in Attendees. 

If you would like to send this email to a particular person, or a group of people who are listed under different categories as described above, you can also do so by checking the box labelled ‘Individuals’ and then selecting their names from the dropdown menu. To remove a selected individual, click on the ‘X’ beside their name in the pill button above the dropdown menu. 

Based on your selection, the number of selected recipients will be reflected on the top right of this widget. 

Step 3. Giving Your Email A Subject

Under ‘Subject’, key in your email subject in the field provided. 

Step 4. Attaching Files (Optional)

If you have any files to attach, feel free to do so under ‘Attachment’. 

Step 5. Designing Your Email

Depending on what this ad-hoc email is for, you can also add various optional Call To Action elements to it.  

Logo (Optional)

Add your event or company logo by clicking the ‘+ Logo’ button. A logo element will be added to your email, click on it to make customizations. The default logo used is the Onlive logo. Click on the blue ‘X’ to remove our branding before clicking on the blue box with ‘+ Add Image’ to upload your logo. To change an uploaded logo, simply repeat those steps.  

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Once that is done, you can choose to have your logo placed on the left or at the center. You can also change the fill colour of the logo element by typing in a colour code (i.e. #FFFFFF), or by using the colour picker. 

If you have an event banner, you can add it to your email too. Click ‘+ Banner’ to introduce a banner element, then click on it to make customizations. You will find that a placeholder image has been added. Click on the blue ‘X’ at the top right of the image to remove it, then click ‘+ Add Image’ in the blue box to upload your own banner. 

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You have to give your email a body before you can place text, images, and buttons in it. Click on ‘+ Body’ to do so. Feel free to change its fill colour too.


To add text into your email, click ‘+ Textbox’ to insert a textbox element. Click on the added element to replace the lorem ipsum and to make styling customizations. You can add as many textboxes as you like. 

Image (Optional)

To add images, click ‘+ Image’ to introduce an image element. Click on the image element to replace the image by clicking the blue ‘X’ and uploading your desired picture. You can add as many images as you like, but note that adding too many images in an email increases the likelihood of it being flagged as spam by mail servers!  

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Supported formats: jpg, png, svg 

Step 6. Save / Send / Schedule

Saving A Draft

Sometimes we might need to shelf an email aside and come back to it another time. To do this, click ‘Save’ and give this draft a name before exiting. Your draft will be saved under the 'Templates' section in the Communication Channel Control Panel.  

Whenever you’d like to continue working on your draft, simply click on the pen icon to edit it.   

Sending Your Email

Once you are happy with your creation, simply click ‘Send’ to send it out! Your email will be added under the Communication Log in the Communication Reports where its status should show either ‘Delivered’ or 'Bounced'.  

Scheduling Your Email 

To send out your email at a later date or time, click on the clock icon beside the ‘Send’ button. A popup will appear where you can set the timezone, date, and time whereby you’d like the email to be sent. Click ‘Schedule’ once you are done. Your email will be added under the 'Scheduled Messages' section in the Communication Channel Control Panel until it is time for it to be sent.    

You can still delete your scheduled email before it has been sent out. To do so, simply click on the trashcan icon! 


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