Having a waitlist is an excellent way to ensure that your event stays sold-out even when there are last minute cancellations. This article illustrates how you can enable the waitlist function, design the automated waitlist invitation email, and manage who gets to receive it. 

Enabling Waitlist

To enable the waitlist function, head to the Registration Website Form Section page within your correct Event Workspace (Registration Website > Ticketing & Form). Click on ‘Notifications’ followed by ‘Ticket Class Full Message’.

Turn on the switch labelled ‘Add guests to waitlist when they sign up after an event or ticket class is full’ and click ‘Save’ for your waitlist to be enabled. 

Personalizing The Automated Waitlist Success Invitation Email

The Automated Waitlist Success Invitation is exactly what its name suggests. It is an automated invitation email that will be sent to guests who have been invited from the waiting list. Once you have enabled the waitlist function, you’ll be prompted to design this email. Head over to the Communication Channel Control Panel and click on the ‘Automated Waitlist Success Invitation’ to do so. 

Step 1. Giving Your Email A Subject 

Give your email an appropriate subject in the field provided under ‘Subject’. 

Step 2. Attaching Files (Optional) 

If you have any files to attach, feel free to do so under ‘Attachment’. 

Step 3. Designing Your Email 

Check out Step 5 of this article to find out the design elements and options that are available in the invitation email designer. 

Don’t forget to click ‘Save’ once you are done.  

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